// legal

Privacy Policy

Last Updated: 30 April 2025

Tensorhaus ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our website and enrol in our courses. This policy describes what data we collect, why we collect it, how we use it, and what rights you have in relation to it.

This policy applies to all personal data processed through our website at https://tensorha.sbs and through direct communication with Tensorhaus staff.

1. Data Controller

The data controller for personal data collected through this website is:

• Tensorhaus
• Suite 6.3, Plaza Ampang City, Jalan Ampang, 50450 Kuala Lumpur, Malaysia
• Email: [email protected]
• Phone: +60 3-4257 9083

2. What Personal Data We Collect

2.1 Data You Provide Directly

• Full name (required for enrolment)
• Email address (required for course communication and access)
• Phone number (optional, provided via contact form)
• Your current role or organisation (optional, if provided in messages)
• Payment information (processed by our payment provider; we do not store card details)

2.2 Data Collected Automatically

• IP address and browser type (via server logs)
• Pages visited and approximate time on page (via analytics cookies, if consented)
• Cookie preference choice (stored in your browser's localStorage)

3. Legal Basis for Processing

We process personal data under the following legal bases as applicable under the Personal Data Protection Act 2010 (Malaysia):

• Contractual necessity: to fulfil an enrolment, communicate course materials, and provide support during the course period.
• Legitimate interests: to improve course content based on aggregate feedback, and to understand how participants engage with the website.
• Consent: for optional analytics and marketing cookies, where you have given specific consent via the cookie modal.

4. How We Use Your Data

• To process enrolment and grant access to course materials
• To communicate course information, schedule updates, and instructor feedback
• To issue receipts and, where requested, HRDF documentation
• To respond to enquiries submitted via the contact form
• To understand website usage in aggregate (if analytics consent given)
• To meet legal or regulatory obligations under Malaysian law

We do not use your data for automated decision-making or profiling that produces legal effects.

5. Data Sharing

We do not sell personal data to third parties. We share data only in the following circumstances:

• Payment processors: to handle course fee transactions (they operate under their own privacy policies)
• Course platform providers: to deliver recorded lectures and lab materials to enrolled participants
• Legal requirements: if required to do so by Malaysian law or a valid court order

6. Data Retention

• Enrolment records are retained for seven years for accounting and HRDF compliance purposes.
• Contact form submissions are retained for twelve months unless converted to an enrolment record.
• Analytics data is retained for a maximum of twenty-four months in aggregate form.
• Cookie preference data is stored in your browser and persists until you clear it.

7. Data Protection Measures

• Data in transit is encrypted using TLS 1.2 or higher.
• Access to participant records is restricted to Tensorhaus staff with a specific operational need.
• Passwords and payment credentials are never stored in plain text.
• In the event of a data breach affecting your personal data, we will notify you within 72 hours of becoming aware, in accordance with applicable requirements.

8. Cookies

We use cookies for site functionality and optional analytics. Essential cookies are always active. Analytics and preference cookies are used only with your consent. For full details, see our Cookie Policy.

9. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in relation to your personal data:

• Access: to request a copy of the personal data we hold about you.
• Correction: to request correction of inaccurate or incomplete data.
• Withdrawal of consent: to withdraw consent for data processing based on consent (this does not affect processing already carried out).
• Objection: to object to processing based on legitimate interests.
• Restriction: to request that we limit processing of your data in certain circumstances.
• Complaint: to lodge a complaint with the Personal Data Protection Department of Malaysia (PDPD).

To exercise any of these rights, contact us at [email protected] with "Data Rights Request" in the subject line. We will respond within 21 calendar days.

10. Third-Party Links

This website may contain links to external resources (for example, open-source documentation or tool vendor sites). Tensorhaus is not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing personal data.

11. Children's Privacy

Tensorhaus courses are intended for adults (18 years and older) with professional or technical experience. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has submitted data, we will delete it promptly.

12. Policy Updates

This policy may be updated to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last Updated" date. For significant changes, we will notify enrolled participants by email.

13. Contact for Privacy Matters

For questions, requests, or concerns about how Tensorhaus handles your personal data, contact us at:

• Email: [email protected]
• Phone: +60 3-4257 9083
• Address: Suite 6.3, Plaza Ampang City, Jalan Ampang, 50450 Kuala Lumpur, Malaysia